They say there’s no such thing as silly questions. There are when it comes to customer support. (more…)

It really wasn’t all that long ago people would see my email address and ask “what’s that?”. (more…)

Consumers have given high marks to online merchants in relation to customer satisfaction. (more…)

It’s a messy situation and one with important points for both sellers and buyers to contemplate. (more…)

There’s no need to use Groupon type sites to appeal to group buyers; you can easily do it yourself.. and maintain more control over the outcome. (more…)

It seems we don’t learn from the past. As bandwidth opens up, developers and marketers are keen to gobble it all.. and then some. (more…)

If you’re running an online survey in connection with your business, ensure the folks who have taken the time to start filling it out can actually complete it. (more…)

In a fight between free and same day delivery, who would win? (more…)

The more things change, the more they stay the same – even when it comes to shopping cart abandonment. (more…)

In this age of climate change and other massive problems; you’d think people would focus their outrage on Stuff That Really Matters. (more…)