They say there’s no such thing as silly questions. There are when it comes to customer support. (more…)
Don’t ask dumb-ass questions
Australian Online Shopping Mainstream
It really wasn’t all that long ago people would see my email address and ask “what’s that?”. (more…)
Internet Retailers Excelling
Consumers have given high marks to online merchants in relation to customer satisfaction. (more…)
Seller Sues Buyer For Negative Feedback
It’s a messy situation and one with important points for both sellers and buyers to contemplate. (more…)
Group Deals Without The Risk
There’s no need to use Groupon type sites to appeal to group buyers; you can easily do it yourself.. and maintain more control over the outcome. (more…)
The Page Bloat Trend Continues
It seems we don’t learn from the past. As bandwidth opens up, developers and marketers are keen to gobble it all.. and then some. (more…)
Brick Wall Online Survey Questions
If you’re running an online survey in connection with your business, ensure the folks who have taken the time to start filling it out can actually complete it. (more…)
Free vs. Same Day Delivery
In a fight between free and same day delivery, who would win? (more…)
Top Shopping Cart Abandonment Reasons
The more things change, the more they stay the same – even when it comes to shopping cart abandonment. (more…)
Perpetually Outraged Consumers Strike Again
In this age of climate change and other massive problems; you’d think people would focus their outrage on Stuff That Really Matters. (more…)